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Damian Colombo’s Free Shipping Policy

We, at Damian Colombo, want you to feel safe when making your purchases. Below, we describe to you in detail the shipping process and the return and refund policies to ensure the transparency of our business together.

U.S. Free Shipment

At Damian Colombo we are very carefully that the shipment of your purchased item arrives safely. All purchases are insured by us and can be returned at no additional cost.*

Free Shipment’s processing time:

Our item shipments time can vary due to availability and customization:

  • The purchase will be dispatched during the shipping time published on each item. Please check the availability and delivery times of each item before ordering.
  • Shipments within the United States will be made through FedEx 2Day Freight.

Please Note:

  • The shipments time refers to the number of days that will take us to ship the order, it does not refer to the delivery day. Damian Colombo is not responsible for any delay in delivery by the carrier company.
  • In the event that an extended payment plan is approved, the purchase will not apply to be returned without additional costs.

Shipment to P.O. boxes or APO/FPO addresses

No shipment will be made to P.O boxes or APO/FPO addresses. Damian Colombo will only ship the purchased item to a residential or buisness address. A name and contact number of the person receiving the item must be provided before the sale is complete.

Shipment confirmation and order tracking

Once the shipping is made, we will provide you with the tracking number via email.

International Shipping Policy

Damian Colombo offers to ship internationally. Please note that some countries do not allow the import of jewelry and other high-value items. We encourage you to contact us if you need more information regarding the shipping.

Shipping outside the U.S:

  • The purchase will be dispatched in the shipping time published on each piece. Please check the availability and delivery times of each item before ordering.
  • Please contact us if you need international shipping at contact@damiancolombo.com so we can provide you with the different shipping options available.
  • The customer is responsible for the cost of the international shipping. Also, Damian Colombo will not be responsible for any additional taxes/duties nor charges.

Please note:

  • The international shipping is from the Damian Colombo offices to the address provided by the customer. Damian Colombo will not be responsible in the event that a shipment is held/stored with a carrier or by customs.
  • In the case of any additional fees (duties/taxes/etc), the customer will be held accountable to pay the charge in order to have the shipment released.
  • In the case of returning the item for any reason, the customer must cover the cost of the returning shipment, including: duties/taxes/etc.
  • In the event that the customer will not complete the transaction, any fees applied for storage and return shipment will be deducted from the refund payment.

Customs, duties, and taxes

We recommend that you consult your local tax officials to know about the policies corresponding to the place where the package will be received. Damian Colombo will not be held responsible for any duties, VAT, taxes, or surcharges levied by the customer’s country.

Damages

Damian Colombo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier and/or our support team directly to file a claim. Please save all packaging material and damaged items.

Returns and Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. At Damian Colombo, we guarantee that the customer can return purchased items free of charge within the first 14 days after purchase.

To be eligible for return:

  • The purchase has to be made in the U.S.
  • You have 14 calendar days to return an item from the date you received it.
  • Extended payment plans must not have been applied at the purchase.
  • You must have the receipt or proof of purchase.
  • The item(s) must be in the original condition and must match our purchase records.
  • The item(s) must be in the original packaging and cannot have been worn, resized, or damaged.
  • You must return the Original Laboratory Certificate(s) with the item(s).

*Items returned without the original certificate(s) will be charged a service fee. Fees start at $150, depending on the carat size and certificate type.

Refunds:

Once we received your returned item, we will notify you of the status of your refund after inspecting it.

If your return is approved, we will initiate a refund to your original method of payment.

Please Note:

  • Damian Colombo is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges.
  • Custom made jewelry does not apply for return nor refund.
  • Damian Colombo reserves its right to refuse the refund if the Diamonds, Jewel, or Colored Stones do not match our purchase records.

In the event that after 14 calendar days of the order, but during the first 30 days after the purchase, the customer asks for a return and refund, Damian Colombo reserves its right to approve it, and if approved the customer will be charged with a 10% of the value of the purchased goods. The amount will be deducted from the refund.

How do I return the purchased items?

First, please let us know by sending an email to contact@damiancolombo.com with your name, shipping address and order number.

We will provide you with a return shipping label so you can send the item to our office.

We kindly ask you to please:

  • Send it in its original package.
  • Include the certificate’s, if applicable.
  • Remember to enclose a copy of the invoice you received with your shipment.

We hope the information has been helpful, any further questions please write to contact@damiancolombo.com.

HAPPY SHOPPING at Damian Colombo!